IT Service Desk Technician | Global Support

Overview

Looking for full-time work (8 hours/day)

at $6.31/hour ($1,216.00/month)

Associates degree

Last Active

July 5th, 2026 (6 days ago)

Member Since

August 22nd, 2017

Profile Description

- Support MS domain, Active Directory, Printer, VPN, Citrix, Cisco any connect, Outlook 365, Mobile 365, Web browser, Web Application, Microsoft office, Application installation, Optimization of Computer, Bitlocker configuration, Internet connection,
-Database maintenance
-System checks and troubleshooting
- Advanced troubleshooting
-Telstra Internet Connection (ADSL,Cable,Wireless,NBN)
- Virus and spyware removal
- Computer diagnostics and repair
- Hardware support and troubleshooting
- Email Set up and troubleshoot
- Port forwarding
- Smart home Installation and Troubleshoot
- Printer Scanner Installation and Troubleshoot
- Provide customer service and support
- Identify technical issue and resolve the problem via phone, email or any other electronic medium.
- Analyze problems with the help of automated diagnostic programs.
- Resolve recurrent problems and difficulties.
- Configuring the computer to internet connection through modem or DSL router as required by the client.
- Configuring internet related software applications.
- Identify, resolve and advice on operational issues in the systems.
- Trouble shoot technical and non-technical issues related to web hosting plans and services.
- Providing technical support for escalation issues of first level.
- Writing reports, procedure manuals and business correspondence.