With 13 years of customer service experience, I excel in phone/chat support, sales, and team leadership. I'm here to streamline your operations, support PST and EST time zones, and help your business succeed. Reach out if you see a fit.
? CUSTOMER SERVICE SKILLS ?
? Communication skills
? Technical Proficiency
? Problem Solver
? Customer Psychology
? 50 - 60 WPM Typing
? Time Management
? Team player
? Up to date knowledge
? Friendliness towards customers
? Familiar Tools ?
? G- Suite
? Microsoft Office
? Excel/ Spreadsheet
? Manage inquiries of guests for check-in and check-out procedures.
? Constant communication with the cleaners and maintenance team.
? Report necessary information needed for the property.
? Case solver for complaints and negative feedback from Airbnb and other platforms.
? Assist customers in booking through direct and website.
? Inventory Management
? Providing the best service to get a 5 ? rating.
?Familiar Tools and website?
? Booking Automation
? E_COMMERCE SKILLS ?
? Product knowledge
? Handling inquiries through e-mail and chat.
? Order processing
? Handling returns
? Multi-channel communication
? E-commerce trends
? Handling a large volume of inquiries
? Handling complaints and refunds
?Familiar Tools ?
? ZOHO CRM
I'm the Customer Service WIZARD you're looking for! HIRE ME! ????
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