Product Trainer/TeamManager /Real Estate Acquisitions/Sales

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

High school diploma

Last Active

December 6th, 2023 (160 days ago)

Member Since

August 21st, 2017

Profile Description

Here are the last 3 Job titles that I had...
1. Dell Basic Warranty Support Team Manager (2016 to present) - This position is responsible for managing/leading a team that provides phone-based technical support for Dell Client products. the Job entails case management, heat checks and provide assistance to Agents.
**Majority of my experience ( I started as an agent and crawled my way up) came from the Sirius XM Account that deals with Sales, Retention and Collections. here are the last few Job titles that I had w/ Alorica- Sirius XM Account.(2009 to 2016)
2. Sirius XM ABAY/Nesting Team Manager
- A type of BPO Manager or Teamlead that handles the initial transition of newly trained agents. I facilitated transition training, bridging that knowledge gaps between training and operations. Execute and reach operational nesting KPI step goals like CSAT, AHT and SALES. is in charge of distributing endorsed agents to operations. The Challenge is to be able to accelerate agent's skill to meet the 30days step goal of the account.
3. Rollout, Training and Implementation Manager - This post was a special project pioneered by VP Rich Loveland; in hopes to have a more effective and robust training- rollout system. This post, bridges the gap between Operations, QA and Training. Facilitates weekly operational excellence meeting. TracksUpgrade to see actual infoday progress of modules and checks for compliance. This post was instrumental in creating and executing the Operations game planning, Sirius XM Sales 101 module, Billing Boot camp (how to read billing effectively) ..et al. He visits all 3 EGS sites .( Cubao, Madrigal and Leyte). Do MBWA and Compliance Audit
I am very driven and goal oriented. I always love new challenges. I am very consistent and believes in the power of habit formation. I constantly seek to be #1 in Operational and training excellence.
I have been working in sales, Training, Tech support and Team Management for the last 10 yrs. And with this experience I am more than willing to contribute to the growth of your business.