Florencio

Amazon Email Customer Service Representative

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Overview

Looking for part-time work (4 hours/day)

at $7.50/hour ($660.00/month)

Bachelors degree

Last Active

May 31st, 2024 (17 days ago)

Member Since

August 19th, 2017

Profile Description

I am a dedicated and detail-oriented professional specializing in After-Sales Service, Product Warranty, and Review Management within the Amazon ecosystem.

In my role as an Email Customer Service Representative, my primary focus is on ensuring customer satisfaction through effective communication and swift resolution of post-purchase queries. I specialize in managing product warranties, guiding customers through the replacement process, and addressing any concerns related to their purchases.

I excel in crafting clear and empathetic email responses, providing comprehensive information on product warranties, and troubleshooting issues, and offering solutions tailored to each customer's unique situation. My goal is to not only meet but exceed customer expectations, fostering long-term loyalty and positive reviews.

Additionally, I am adept at navigating Amazon's platform to manage and monitor customer reviews. I understand the importance of cultivating a positive online reputation and am committed to addressing customer feedback with professionalism and efficiency.

As an Amazon Email Customer Service Representative, I am ready to contribute my skills to a team that prioritizes exceptional customer experiences. Let's collaborate to ensure every customer's post-purchase journey on Amazon is seamless and satisfying.

Let's work together to elevate the customer service experience on Amazon!

Top Skills

Office and Administration » Data Entry

Other Skills

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » Direct Mail Marketing

Office and Administration » Personal Assistant

Marketing » Affiliate Marketing

Marketing » Social Media Management » Facebook marketing

Advertising » Facebook Ads

SEO » Content Management

E-Commerce » Inventory Management » Quality Control

Real Estate » Lead Generation

Customer Support » Email Support

Customer Support » Social Media Moderation

Customer Support » Content Management

Office and Administration » Email Management

Basic Information

Age
33
Gender
Male
Website
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Address
Pasig, METRO MANILA
Tests Taken
IQ
Score:  104
DISC
Dominance: 42
Influence: 3
Steadiness: 21
Compliance: 34
English
B1(Intermediate)
Uploaded ID
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