Operations & Brand Support Partner with 15 years of experience supporting service-based businesses across operations, process improvement, communications, and client experience.
Through SOP development, workflow optimization, knowledge management, and brand support initiatives, I help bring structure to day-to-day operations and keep projects, people, and priorities aligned.
My approach is practical and detail-focused, shaped by how work unfolds in real settings. I pay attention to the details that affect how work moves, connects, and gets done.
Experience: 5 - 10 years
Workflow Design, Process Improvement, End-to-End Operations Systems, eCommerce Operations, Operational Coordination
Experience: 5 - 10 years
Quality Assurance Systems, SOP Development, Process Documentation Systems, Knowledge Base Management, Workflow Auditing
Experience: 10+ years
Technical Writing, SOP Development, Knowledge Base Creation, User Guides, FAQs, Instructional Documentation
Experience: 5 - 10 years
Voice and Messaging Consistency, Content and Asset Organization, Brand QA Systems, Cross-Channel Alignment, Brand Guidelines and Documentation Systems
Experience: 2 - 5 years
Content Quality Control, Policy and Standards Enforcement, Issue Resolution Systems, Moderation Guidelines and Documentation
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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