CRM:
CLICKUP
SALESFORCE
GORGIAS
LINKEDIN SALES
SLACK
SOCIAL MEDIA (FB, IG,
TWITTER
GOOGLE SUITES
MS OFFICE
CANVA
ADOBE
SHOPIFY
AMAZON- ALIEXPRESS-ALIBABA-ETSY
CALENDLY | GOOGLE CALENDAR
KLAVIYO
ZOHO
DUBSADO
SHIPSTATION
PRINTIFY
PRINTFUL
FRESHWORKS
HUBSPOT
ZENDESK
YOUTUBE
As a seasoned professional, I bring a wealth of experience spanning various roles that revolve around customer service, virtual assistance, and Shopify store management. With five years dedicated to supporting Shopify business owners in customer service and store management, three years as a Director of Client Services overseeing my own Virtual Assistant firm, and another five years in Customer Service assisting customers from the US and Canada, I have honed a diverse skill set.
My expertise lies in providing top-notch e-mail, ticket, and phone support, always striving to exceed customer expectations. I am deeply passionate about communication and firmly believe in understanding customers' needs to ensure their utmost satisfaction. Over the years, my role as a Customer Service Agent has allowed me to refine a multitude of skills that align closely with my personality traits, including patience, attentiveness, empathy, time management, and more, all vital for delivering exceptional customer service.
Beyond customer support, I excel as an Executive VA, exhibiting exceptional English language skills applicable to various tasks such as management, social media handling, payroll, photo/video editing, web research, and CANVA editing. I am proactive, innovative, and dedicated by nature, with traits that consistently benefit the objectives of the tasks at hand.
I am committed to continuous improvement, always seeking opportunities to enhance my skills and deliver superior performance. I prioritize client satisfaction, valuing collaboration to ensure their visions are realized. My focus remains on what I can bring to your business, offering innovative solutions, a strong work ethic, and a commitment to excellence.
Ultimately, it's not just about me; it's about understanding your business needs and what I can do to contribute to its success. I am dedicated to leveraging my skills and expertise, to benefit your business and help achieve your objectives.
Experience: 5 - 10 years
Had experience with different kinds of Business from Clothing to Car, I had this experience.
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