Francis
Business Operations Support I Trust and Safety Analyst
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.22/hour ($1,396.35/month)
Bachelor's degree
Last Active
July 23rd, 2026 (3 days ago)
Member Since
July 16th, 2026
Profile Description
Results-driven Junior Team Lead with 8+ years’ experience in the BPO industry, specializing in team supervision, performance coaching, and client support. Skilled in managing daily operations, coordinating schedules, resolving client concerns, and ensuring quality standards are met. Highly organized, detail-oriented, and proficient in handling administrative tasks, making me well-prepared to provide reliable and efficient support to clients.
Top Skills
Office and Administration » Administrative Support
Experience: 5 - 10 years
Provided administrative support by preparing performance reports, maintaining accurate records, monitoring team attendance and productivity, coordinating schedules, documenting coaching sessions, and ensuring timely completion of operational tasks while supporting daily team operations.
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Handled professional communication through email, chat, and virtual meetings to provide updates, addressing concerns, and build positive working relationships
Other Skills
Office and Administration » Data Analytics
Experience: 5 - 10 years
Collected, analyzed, and interpreted operational data to monitor performance trends, measure key metrics, identify areas for improvement, and generate accurate reports that support informed decision-making and operational efficiency.
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Addressed team concerns and workplace challenges by facilitating constructive communication, resolving conflicts professionally, and maintaining a collaborative and productive work environment.
Office and Administration » Team Collaboration
Experience: Less than 6 months
Collaborated with team members to review content, resolve complex cases, and ensure consistent enforcement of trust and safety policies
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Manila
- Tests Taken
- IQ
- Score: 94
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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