L&D | Training & QA| Customer Experience | Data Analysis

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

October 7th, 2022 (584 days ago)

Member Since

August 14th, 2017

Profile Description

Most recently, I have efficiently undertaken Customer Experience Lead role.
My responsibilities include directly managing 15 Customer Insights Specialists under two accounts, NBN (National Broadband Network) Consumer Billing and Retail Channel Support (Dealer Support). We have been consistent in delivering utmost support to Operations by providing timely feedback to all observed opportunities. We are not only focused in identifying behavioral opportunities but we also look into process, system and policy constraints that may have affected customer experience. By this, we generate proactive solutions that have helped in continuously stabilizing program performance, hence, improving consumer satisfaction.
This, combined with my customer service skills and me being an excellent communicator, teacher, motivator and collaborator, will contribute highly to the continued success of your business.
My proven passion and commitment over the years with my previous company has let me advance persistently and I now am ecstatic to genuinely contribute it to your highly regarded business.
I am looking forward to expanding my horizons by taking on new job responsibilities. Let's work as ONE to achieve optimum results!