E-commerce Operations Specialist with experience supporting a (DTC) Business | O

Attention to detail is one of my strongest and most well-developed skills, because in my previous role, I carefully reviewed customer orders, verified invoices, checked product accuracy, and identified errors before orders were forwarded for fulfillment. I understand that even a small mistake can affect the customer experience, so I always double-check my work before completing a task.

I adapt quickly to new tools, processes, and workflows. I've worked with different platforms such as Google Sheets, Notion, Shopify, Facebook Marketplace, TikTok Shop, and Shopee, and I'm always willing to learn new systems when it's needed.

In Order Management, one of my key responsibilities was reviewing orders before fulfillment. I checked product accuracy, customer information, order details, and invoices to minimize errors before orders shipment. I performed these consistently that's why I rate myself honestly 5 stars.

In my previous job, I independently managed the backend operations specialized in Order Management. I rated myself 4 stars, and I'm confident in my experience while my continuous learning open more in advanced international e-commerce workflows.

I do multitasking at my everyday work. In my previous role, a have lots of scope of work as right-hand E-commerce Operation so I used Notion for my everyday to-do-list or workflow, after that my boss checking it what's done and not, so I consistently finished works on time. I understand that e-commerce is fast-paced environment & have repetitive tasks and Im enjoying to do it. I always prioritize my workload and make sure important tasks are completed on time.

I take ownership of my responsibilities and consistently complete my work with passion & care. My team relied on me for backbend operations ensuring we're accurate before moving to the next stage of the fulfillment process. I rate myself honestly 4 stars because as I need continuing to learn in international ecommerce operation.

I optimize product listing by enhancing & creative designs images using Canva and Photoroom to make it looks premium and catchy to customers so they will hungry to buy it. I also used AI-assisted title and product descriptions but with my own deep search what's trending, also creating SEO-friendly alt text. I avoid misleading claims and ensuring product information is accurate to prevent the risk of listing restrictions or account violations. I rate myself honestly 3 stars because, I haven't had the opportunity to work on advanced conversion rate optimization (CRO), A/B testing, or in-depth SEO analysis yet, but I'm eager to learn those skills as I gain more experience.

I maintained organized records using Google Sheets and updated order-related information as part of my daily responsibilities. I was responsible for creating business reports or performance analytics, I consistently documented accurate information to support daily operations. I rate it as 3 stars as I continuous learning in international workflow.

I have solid experienced in high-volume encoding. As a technical support and ecommerce operation right-hand, fast-typing skills while doing multitasking jobs build me to this. Accuracy is very important, so I developed strong data entry skills through daily work. I'm careful with details and always double-check my work to minimize errors. Also, I have a basic knowledge in using advanced Excel features like Pivot Tables to generate and analyze business charts. I can independently create weekly and monthly progress reports to help you track your store's sales and overall performance.

I have developed a strong foundation in product listing through hands-on experience with Shopify, Facebook Marketplace, TikTok Shop, and Shopee. I create accurate product listings, optimize images using Canva and PhotoRoom, refine AI-assisted product descriptions with a human touch, add SEO-friendly alt text, and ensure listings comply with platform guidelines before publishing. While I'm confident in my current skills, I know there are more advanced areas of product listing that I continue to learn. That's why I believe 3 stars is the most honest and accurate rating.

My everyday duties as e-commerce right-hand, I communicated with customers to clarify order concerns, and I'm helping our sales representatives to resolve order-related issues, and ensure accurate information before fulfillment. I was trusted to this because I have tactical customer engagement. I always used empathy to understand them and being proactive to help them right away. I believe 3 stars reflects my experience honestly.