Customer Service Specialist/ Technical Support

Overview

Looking for full-time work (12 hours/day)

at $2.00/hour ($528.00/month)

Computer Science Graduate

Last Active

April 26th, 2024 (11 days ago)

Member Since

August 13th, 2017

Profile Description

A customer service representative is the frontline ambassador of a company, embodying professionalism, empathy, and expertise. They excel in resolving issues, providing information, and ensuring customer satisfaction. With their proactive approach, they build trust and loyalty, fostering positive relationships that drive business success.
Responding to Inquiries: Addressing customer queries via phone, email, chat, or in-person interactions.
Providing Information: Offering product or service information, pricing details, and relevant policies.
Resolving Complaints: Handling customer complaints or concerns promptly and professionally to find suitable resolutions.
Processing Orders: Assisting customers with placing orders, tracking shipments, and resolving any issues with orders.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds according to company policies.
Technical Support: Providing technical assistance for products or services, troubleshooting issues, and guiding customers through solutions.
Billing and Payment Assistance: Assisting customers with billing inquiries, payment processing, and resolving payment-related issues.
Escalating Complex Issues: Identifying and escalating complex problems to higher-level support or management when necessary.
Maintaining Records: Keeping accurate records of customer interactions, transactions, inquiries, and resolutions.
Building Rapport: Establishing rapport with customers to foster positive relationships and enhance customer loyalty.
Handling Emergencies: Managing urgent or critical situations with composure and efficiency to ensure customer satisfaction and safety.
Providing Feedback: Collecting and providing feedback to the relevant departments to improve products, services, and processes.
Upselling and Cross-selling: Identifying opportunities to promote additional products or services that align with customer needs or interests.
Following Up: Following up with customers to ensure satisfaction, gather feedback, and address any remaining concerns.
Staying Updated: Staying informed about company products, services, policies, and industry trends to provide accurate and up-to-date information to customers.