I am a highly adaptable and service-oriented professional with a strong background in both customer service and education. My most recent and relevant experience is working as an ESL teacher for Japanese students for more than 10 years. In this role, I have conducted online English lessons for students of various ages and proficiency levels, creating tailored lesson plans to suit their individual learning needs. I have consistently provided engaging and effective instruction in speaking, listening, reading, and writing, while fostering a comfortable and supportive virtual learning environment that has helped many students improve their English skills and build confidence.
Prior to that, I worked at Epldt Ventus under the Parlance account as an advanced customer service representative. I performed basic troubleshooting for Dish Network customers and provided prompt, courteous, and professional assistance in line with established procedures. I also worked with Teletech Iloilo as a customer service representative, where my responsibilities included answering incoming calls and
I am knowledgeable in Microsoft Word, Office, and internet applications, and I am capable of performing multitasking jobs efficiently. I am flexible with my schedule, a fast learner, and able to adapt quickly to new environments. I am available to start as soon as possible.
Experience: 2 - 5 years
Handled telecommunications accounts in BPO Industries
Experience: 10+ years
Was an ESL teacher for Japanese Students
Experience: 2 - 5 years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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