Virtual Assistant | Product Research | AI Chatbot & Customer Support

Conducted market and product research to identify profitable and trending products for e-commerce businesses. Performed competitor analysis and evaluated product demand to support business growth and product selection.

Handled customer inquiries through Facebook Messenger and Pancake, providing timely assistance, resolving concerns, and ensuring a positive customer experience.

Configured and trained AI-powered chatbots using Botcake and ChatGPT to automate customer interactions, improve response times, and enhance customer support through Facebook Messenger.

Proficient in Microsoft Excel for organizing and managing data, creating spreadsheets, performing basic formulas and calculations, tracking records, and maintaining accurate business information. Experienced in using Excel to support product research, reporting, and administrative tasks.

Experienced in Microsoft PowerPoint for creating clear, visually appealing presentations for reports, proposals, and business discussions. Able to organize information effectively using charts, images, and professional slide layouts.

Skilled in Microsoft Word for creating, formatting, and editing professional documents, reports, letters, and other business materials. Experienced in producing well-organized documents with proper formatting and attention to detail.

Utilized ChatGPT to create chatbot responses, improve customer communication, generate content, assist with research, and increase workflow efficiency.

Created and managed Facebook business pages, maintained page content, monitored customer interactions, and supported online store operations.

Maintained accurate product records, organized business information, and ensured data accuracy using spreadsheets and office applications.