Customer Support Specialist/E Commerce VA

I have extensive experience providing eBay customer support, including handling pre-sales inquiries, order management, shipping and tracking issues, returns and refunds, cancellations, replacement requests, dispute resolution, feedback management, and buyer communications. I am experienced in maintaining high customer satisfaction through professional, empathetic, and timely responses while adhering to eBay policies and seller performance standards. I also have experience resolving escalated cases, minimizing negative feedback, and ensuring a positive customer experience.

I have extensive experience providing Shopify customer support and store operations, including order management, order edits, fulfillment coordination, shipping and tracking assistance, returns, refunds, exchanges, cancellations, replacement requests, and dispute resolution. I am proficient in using the Shopify Admin dashboard to manage customer accounts, process orders, review transactions, and resolve payment and delivery issues. I also have experience handling chargebacks, communicating with fulfillment partners, maintaining high customer satisfaction, and delivering prompt, professional support while adhering to company policies and service standards.

I have extensive experience leading customer support and operations teams, including supervising daily workflows, assigning tasks, monitoring performance, coaching team members, and ensuring service level agreements (SLAs) are met. I have managed escalated customer issues, developed standard operating procedures (SOPs), trained new staff, conducted quality assurance reviews, and implemented process improvements to increase efficiency and customer satisfaction. I work collaboratively across departments to achieve operational goals while fostering a productive, customer-focused team environment.

I have experience supporting Facebook advertising efforts by assisting with campaign setup, monitoring performance, audience targeting, responding to customer inquiries generated from ads, and coordinating with marketing teams. I'm familiar with Meta Ads Manager, campaign objectives, budget monitoring, and analyzing basic performance metrics to help optimize campaigns.