Customer Support | Administrative Assistant | Lead Generation & Email

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelor's degree

Last Active

June 25th, 2026 (today)

Member Since

August 8th, 2017

Profile Description

I am a highly organized and results-driven professional with extensive experience in customer service, technical support, administrative assistance, and sales operations. I specialize in delivering exceptional client experiences while ensuring operational efficiency and accuracy.

Customer Service & Quality Assurance:


Managed inbound calls, resolved customer inquiries, and provided solutions using Salesforce CRM.

Transitioned into Quality Assurance, monitoring calls and providing detailed, constructive feedback to improve service quality.

Coordinated rider follow-ups and ensured timely processing and delivery of services.

Administrative & Technical Expertise:

Served as an Administrative Assistant and Bookkeeper, managing high volumes of calls, coordinating dispatch of service technicians, and ensuring smooth workflow between departments.

Maintained service documentation and updates, including Google Sheets, FieldEdge, and QuickBooks.

Accurately processed invoices, updated customer records, and maintained organized operational systems.

Sales Support & Lead Generation:

Conducted outbound outreach via calls, emails, and messaging to generate and qualify leads.

Scheduled appointments for sales teams and maintained CRM and lead databases.

Supported email marketing campaigns with precise list management and follow-up communications.

I am passionate about helping businesses streamline operations, enhance customer satisfaction, and drive growth. Whether you need support with customer service, administrative tasks, bookkeeping, or lead generation, I bring dedication, accuracy, and a proactive approach to every project.