Christ

CRM Operations and Quality & Data Analyst

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Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($545.44/month)

Bachelors degree

Last Active

July 12th, 2026 (10 days ago)

Member Since

July 2nd, 2026

Profile Description

I am a CRM Operations and Data Analyst with a background in customer support, lead management, and quality assurance. Throughout my career, I have worked with CRM platforms to manage customer information, track leads, maintain data accuracy, and support business operations.

My experience includes handling high-volume SMS and email campaigns, assisting customers with account recovery and technical concerns, analyzing customer interactions to identify trends, and collaborating with cross-functional teams to improve service quality and operational processes.

I am proficient in CRM systems such as GoHighLevel, Microsoft Dynamics 365, and Rave, along with Microsoft Office, Google Workspace, and communication platforms including Slack, Teams, Zoom, and ---------- .

I enjoy solving problems, optimizing workflows, and using data to help organizations improve customer experiences while achieving operational goals. I am currently seeking opportunities in CRM Operations, Data Analysis, Customer Success, Business Operations, or Lead Management where I can continue to contribute and grow professionally.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Began as a Microsoft Chat Support Representative, providing customer support via chat and email for account recovery, billing, and subscription inquiries using RAVE and Microsoft Dynamics 365 platforms. Resolved sensitive account issues with professionalism, ensured strict adherence to security and compliance standards, and applied retention-focused communication strategies to enhance customer satisfaction and loyalty. After one year of consistently strong performance, I was promoted to Quality & Data Analyst. In this role, I conducted in-depth evaluations of customer interactions to identify the root causes of customer dissatisfaction, including agent errors, process inefficiencies, and policy gaps. I prepared detailed performance reports, collaborated with QA and Operations teams to implement corrective actions, monitored compliance with company standards, and contributed to continuous improvements in customer experience, service quality, and customer retention.

Other Skills

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Managed large-scale SMS outreach campaigns and handled high volumes of inbound chat inquiries, driving lead generation through timely follow-ups and relationship-building strategies. Maintained accurate CRM records, updated sales pipelines, and supported workflow automation initiatives to improve response times, streamline lead tracking, and enhance overall operational efficiency.

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: IQ
Score: 107: DISC
Dominance: 11
Influence: 19
Steadiness: 27
Compliance: 43: English
C1(Advanced)