E-commerce Operations Specialist | Executive Assistant | Customer Support Specia

Providing timely, professional, and solution-focused support through email and chat while ensuring a positive customer experience.

Supporting daily store operations by handling back-office tasks, maintaining accurate records, and ensuring smooth business workflows.

Managing customer orders from processing to resolution, including order updates, shipping concerns, cancellations, and refunds.

Assisting with product updates, order processing, customer information, and other day-to-day store management tasks.

Managing operational documents, reports, records, and administrative tasks to support smooth business operations.

Identifying inefficiencies, organizing workflows, and implementing practical solutions to improve daily operations.

Working closely with different teams to ensure clear communication, task alignment, and efficient execution of daily operations.

Maintaining accurate records, organizing business information, and ensuring data is up to date for operational use.

Assisting with campaign management, monitoring ad performance, and supporting day-to-day advertising operations.

Experienced with Google Docs, Sheets, Drive, Calendar, and Gmail for collaboration, documentation, and task management.

I help founders manage their inbox, calendar, scheduling, and daily admin tasks, keeping everything organized so they can focus on growing the business.