I am a Trust & Safety Specialist with over four years of experience in Trust & Safety operations, specializing in fraud detection, phishing investigations, account security, content moderation, and customer support within the fintech industry.
Throughout my career, I have investigated high-volume Trust & Safety cases, identified emerging scam patterns, and helped protect users from phishing, impersonation, investment, and other fraudulent activities. I have also supported account security, resolved complex customer concerns, and maintained high standards of quality, accuracy, and compliance in fast-paced operational environments.
My professional background also includes accounting, with experience in accounts receivable, accounts payable, billing, bank reconciliation, and financial reporting. This combination of financial knowledge and Trust & Safety expertise has strengthened my analytical thinking, attention to detail, and problem-solving skills.
I enjoy working in roles that require critical thinking, continuous learning, and collaboration. Throughout my career, I have been recognized as a Top Performer in content moderation, served as a Subject Matter Expert (SME) supporting fellow customer support associates, and consistently handled high-volume workloads while maintaining quality standards.
I am passionate about creating safer online experiences and protecting users from fraud and abuse. I am always interested in opportunities in Trust & Safety, Fraud Operations, Risk Operations, Customer Support, and FinTech, where I can contribute to secure, customer-focused, and high-performing teams.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 6 months - 1 year
Supported an e-commerce platform regarding account issues, account safety, payments and inquiries.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 1 - 2 years
Worked as a Property Accountant handling billing, collection, payments, bank reconciliations and maintaining data for financial statements.
Experience: 1 - 2 years
Making sure brand is protected. Report scam links or numbers to authorities for takedown.
Experience: Less than 6 months
Supported an e-commerce platform regarding account issues, account safety, payments and inquiries.
Experience: 2 - 5 years
Moderated social media contents in accordance with company policies.
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