I am an operations and administrative support professional with experience in workflow coordination, executive support, documentation management, customer service, and business operations. I have supported international clients in remote environments and have experience maintaining organized systems, coordinating projects, managing digital workflows, and improving operational efficiency.
My background includes executive assistance, CRM and documentation management, SOP creation, customer support, and business process coordination using tools such as Google Workspace, Microsoft 365, Notion, Canva, Kajabi, GHL, Wix, WordPress, Mailchimp, Zoom, and AI productivity tools.
Prior to remote work, I founded and managed a nationwide pet grooming business with 12 branches over a 10-year period, where I gained extensive experience in operations management, team coordination, recruitment, customer service, and process improvement.
I am known for being reliable, organized, proactive, and able to quickly adapt to new systems and workflows while supporting teams and business owners in achieving their goals.
Experience: 2 - 5 years
Managed documentation, communications, calendars, and operational processes while maintaining organized systems and timely task completion.
Experience: 5 - 10 years
Managed operations, staffing, customer service, and process improvement as founder of a multi-branch business with 12 locations.
Experience: 1 - 2 years
Supported executives and business owners with workflow coordination, documentation management, scheduling, and day-to-day operational support in remote environments.
Experience: 2 - 5 years
Coordinated projects, deliverables, and workflows across multiple platforms to support efficient execution and communication.
Experience: 2 - 5 years
Created branded materials, presentations, social graphics, and business assets for clients and personal projects.
Experience: 1 - 2 years
Managed website updates, landing pages, offers, and digital assets within Kajabi environments.
Experience: 1 - 2 years
Used Notion for project tracking, documentation, meeting notes, and operational organization.
Experience: 1 - 2 years
Supported scheduling, meeting coordination, and calendar organization to improve executive productivity.
Experience: 2 - 5 years
Created, maintained, and organized documentation, SOPs, and digital records to improve consistency and efficiency.
Experience: 2 - 5 years
Daily use of Gmail, Docs, Sheets, Drive, Calendar, and collaborative workflows in remote environments.
Experience: 1 - 2 years
Experience supporting CRM setup, automations, pipelines, and workflow management in GHL.
Experience: 10+ years
Identified inefficiencies and implemented systems and workflow improvements across business and remote support environments.
Experience: 5 - 10 years
Extensive experience using Word, Excel, PowerPoint, Outlook, and Microsoft 365 for business operations and reporting.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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