Administrative Assistant/Chat Support/E-Commerce Management

Real-Time Communication by answering clients' inquiries regarding product specifications, sizing, and stock availability. Offers product recommendations and applies vouchers. Dispute & Case Management by reviewing and validating return and refund requests. Write product descriptions, optimize keywords for search, and upload high-quality media to set accurate expectations for buyers. Improve customer service.

Handled customer inquiries through live chat in a timely and professional manner. Assisted customers with account, order, and product-related concerns. Resolved issues by providing accurate information and appropriate solutions. Escalated complex concerns to the appropriate team when necessary. Maintained quality service by ensuring customer satisfaction.

Managed and organized incoming emails. Responded to inquiries in a timely and professional manner. Prioritized urgent messages and ensured proper follow-ups. Maintained accurate email records and documentation.

Performed basic photo editing. Enhanced images through simple adjustments and retouching. Edited visuals based on project requirements.

Created simple graphics and marketing materials using Canva. Edited designs based on client or team requirements. Ensured clean, consistent, and visually appealing layouts.