SOCIAL MEDIA MANAGER WITH PROFICIENT GRAPHIC DESIGN AND VIDEO EDITINGPR MARKETIN

Handling Inbound and outbound email, chat and phone support. I was part of the Escalations team where I handled complaints of clients, and account with open cases. Assisting clients in billing and technical support. Handling fraud accounts in eBay.

I have years of customer service experience from both the BPO industry and my recent roles at Travelcations and Mary Chiles College. In my BPO role, I supported eBay customers through inbound calls, outbound calls, email and chat. At Travelcations and Mary Chiles College, I assisted clients for bookings and prospective students, answered inquiries and provided excellent service while supporting sales and marketing.

In my recent roles at Travelcations and Mary Chiles College, I worked in marketing and sales where I promoted our services, assisted clients, and built strong relationships. At Travelcations, I handled social media, responded to chat inquiries and helped convert leads into bookings. At Mary Chiles College, I promoted the school's programs and supported enrollment efforts.

I managed the company's social media accounts on Facebook, Instagram, Tiktok and Youtube by creating engaging content and marketing materials. I also do basic video editing using Capcut.

I gained hands-on experience in digital marketing. I managed social media accounts, created engaging content, marketing materials, planned field campaigns, responded to customer inquiries online.

At my previous work at Mary Chiles College, I led a small team consist of 1 Social Media Manager and 1 Field Marketing and Sales representative. I assigned tasks, do strategic planning, monitored our progress and supported the team to help us achieve our marketing and enrollment goals. It taught me how to stay organized and motivate a team to deliver quality results.