Overview
Looking for full-time work (8 hours/day)
at $7.47/hour ($1,440.00/month)
Associates degree
Last Active
June 29th, 2026 (9 days ago)
Member Since
June 26th, 2026
Profile Description
I have over 10 years of experience in collections and customer service, with the last 5 years focused on leadership roles. Throughout my career, I’ve handled account management, dispute resolution, payment negotiations, and performance improvement while ensuring excellent customer experience and compliance with company policies.
As a Team Lead, I manage daily operations, monitor KPIs, conduct coaching sessions, and support agents in meeting performance goals. I also handle escalations, onboarding, and new hire training to help tea
I’m also a quick learner and highly adaptable to change, which has helped me effectively manage different challenges, processes, and line of businesses throughout my career. I enjoy working in fast-paced environments where I can contribute both as a leader and a team player. Right now, I’m looking for an opportunity where I can continue growing professionally and work in a remote setup that supports both productivity and work-life balance.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
14+ years providing exceptional customer support, resolving concerns, and building positive client relationships.
Office and Administration » Leadership
Experience: 5 - 10 years
5 years leading teams, driving performance, and achieving operational goals.
Accounting » Accounts Receivable » Collection
Experience: 10+ years
Extensive experience managing delinquent accounts, negotiating payment solutions, and improving recovery rates.
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Proficient in Excel, Word, Outlook, and PowerPoint for reporting and documentation.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurate and efficient in maintaining records, updating customer information, and preparing reports.
Office and Administration » Problem Solving
Experience: 10+ years
Proven ability to analyze issues, resolve customer concerns, and make sound decisions.
Office and Administration » Email Management
Experience: 5 - 10 years
Managed professional correspondence, prioritized requests, and maintained timely responses.
Coaching » Training and Development
Experience: 2 - 5 years
Guided team members through regular feedback, performance coaching, and development plans.
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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