Q.A. / Team Lead / Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $12.10/hour ($2,129.60/month)

4th Yr. College Undergrad

Last Active

May 3rd, 2024 (3 days ago)

Member Since

August 4th, 2017

Profile Description

I am a skilled professional with several years of experience in the Business Process Outsourcing (BPO) and freelancing industry, particularly in leadership roles. I am known for my expertise in guiding teams, driving results, and enhancing overall operational efficiency.

Throughout my career, I have developed a deep understanding of the BPO industry, its evolving trends, and the challenges faced by businesses in this dynamic environment. My years of experience have allowed me to build a strong foundation in various aspects of BPO, including customer service, sales, technical support, and back-office operations.

As a leader, I possess a patient, friendly, and inclusive approach that promotes cooperation, teamwork, and growth among teaUpgrade to see actual infombers. I strongly believe in fostering an environment where everyone feels valued, respected, and motivated to achieve their full potential. By actively listening and understanding the needs and concerns of my team, I have successfully cultivated a positive work culture that fosters collaboration and continuous improvement.

My leadership style is based on open communication and trust, enabling me to effectively delegate responsibilities, set clear goals, and provide guidance when needed. I am adept at identifying areas for improvement and implementing strategic solutions to enhance productivity and maximize efficiency. Moreover, I am always open to feedback and constantly seek opportunities for personal and professional development.

Throughout my career, I have consistently achieved and exceeded performance targets, ensuring the highest levels of customer satisfaction. I strongly believe that delivering exceptional service is of paramount importance in any BPO operation, and I strive to ensure that both customers and employees receive the best support possible.

If you are seeking a dedicated, experienced, and results-driven leader with a passion for excellence in the BPO industry, I would be thrilled to join your team. Together, we can navigate the challenges, achieve success, and create a positive and thriving work environment.