ADMINISTRATIVE / PROPERTY MANAGEMENT / LEAD GENERATION VA

Experienced in managing customer and client information through Customer Relationship Management (CRM) systems to support marketing, sales, and customer service operations. Maintained accurate customer records, tracked interactions and communications, updated contact databases, monitored lead status, and generated reports to support business objectives. Assisted with email marketing campaigns, customer follow-ups, data entry, and workflow management while ensuring data accuracy and compliance with company standards. Utilized CRM tools to improve customer engagement, support retention efforts, and streamline communication between departments. SKILLS * CRM Database Management * Customer Data Entry and Maintenance * Lead Tracking and Management * Email Marketing Support * Customer Communication * Reporting and Analytics * Contact Segmentation * Campaign Tracking * Data Accuracy and Quality Control * Workflow Coordination

Managed property maintenance operations using AppFolio Property Manager software for residential and commercial properties. Coordinated maintenance requests from tenants, created and assigned work orders, scheduled vendors and technicians, tracked repair progress, and ensured timely completion of maintenance tasks. Maintained accurate records of work orders, invoices, vendor communications, and property maintenance histories within AppFolio. Communicated effectively with tenants, property managers, and service providers to resolve maintenance issues, prioritize emergency repairs, and deliver high levels of customer service. Monitored maintenance budgets, reviewed vendor invoices for accuracy, and assisted with preventive maintenance programs to support property upkeep and tenant satisfaction. SKILLS * AppFolio Property Manager * Work Order Management * Vendor Coordination * Tenant Relations * Maintenance Scheduling * Invoice Processing * Property Operations * Customer Service * Data Entry and Record Keeping * Emergency Maintenance Response

I had a very positive experience regarding property and healthcare maintenance. The support team was professional, responsive, and attentive to my needs. They provided clear information, handled my concerns efficiently, and ensured that all maintenance requirements were addressed promptly. The process was smooth from start to finish, and I am satisfied with the quality of service provided. Overall, the experience exceeded my expectations.