I am a Bachelor's Degree holder in Tourism Management with 2 years of experience as an ESL online teacher and hands-on experience as a hotel receptionist. I have developed strong communication, customer service, and interpersonal skills while working with people from diverse backgrounds.
I am proficient in computer applications and digital tools, with solid computer literacy skills that enable me to perform online tasks efficiently. I am organized, detail-oriented, adaptable, and committed to delivering excellent service and high-quality work.
With my background and knowledge in hospitality and customer service, I am confident in handling customer inquiries, administrative tasks, virtual assistance, data entry, scheduling, and other remote work responsibilities. I am eager to apply my skills and experience to help clients achieve their goals while continuing to grow professionally.
Experience: Less than 6 months
Entered and updated data accurately in computer systems and spreadsheets. Verified information for accuracy and completeness.
Experience: 6 months - 1 year
Provided excellent customer service and resolved guest concerns promptly.
Experience: 6 months - 1 year
Assisted in administrative tasks, including scheduling, filing, and report preparation. Assisted with document preparation using Microsoft Office and Google Workspace. Handled reservations, guest check-ins and check-outs, and room assignments using computer-based hotel systems.
Experience: 1 - 2 years
Conducted online English lessons for students of different ages and proficiency levels. Maintained a positive and supportive learning environment.
Experience: 1 - 2 years
Managed phone calls, emails, and front desk administrative tasks. Provided excellent customer service and resolved guest concerns promptly.
Experience: 6 months - 1 year
Effectively organized workload to ensure timely and efficient completion of responsibilities.
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