Customer Service Representative, Associate Collection Agent and Social Media Man

Provided customer support by addressing inquiries, resolving issues, and ensuring overall satisfaction. I communicated via phone, email, or chat to assist with product or service-related questions, process orders, and handle returns or exchanges. I maintained accurate records of customer interactions and worked closely with other teams to ensure efficient problem resolution and a positive customer experience

Manage and monitor a portfolio of overdue accounts to ensure timely follow-up, reminding them of outstanding debts and offering repayment solutions. Address and resolve customers' disputes and complaints concerning billing or payment issues. Ensuring that the records of all interactions, agreements, and payment arrangements for each account are updated with clarity and accountability. Regularly ensure transparency with the report on account status, progress, and collection outcomes to management.