Donnabell
Customer Success Manager | Customer Support Specialist | Membership & Operations
Verified
Overview
Looking for full-time work (8 hours/day)
at $6.62/hour ($1,280.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
July 1st, 2026 (17 days ago)
Member Since
June 22nd, 2026
Profile Description
Customer Success Manager | Customer Support Specialist | Membership & Operations Administrator
Are you looking for a dependable professional who can deliver exceptional customer experiences, manage memberships and subscriptions, and keep your business operations running smoothly?
With 13+ years of customer-facing experience, I help businesses improve customer satisfaction, strengthen client relationships, streamline administrative processes, and support long-term growth.
My professional experience includes:
* 8 years as a Customer Success Manager
* 5 years in Customer Service and Escalation Management
* Membership and Subscription Management
* Customer Onboarding and Retention
* Refunds, Billing Support, and Account Resolution
*
* Virtual Assistance and Administrative Support
* CRM Management and Documentation
* Cold Calling, Lead Generation, and Appointment Setting
* Operations Coordination and Process Improvement
Throughout my career, I have successfully managed customer accounts, handled complex escalations, supported membership-based businesses, maintained accurate records, and built strong client relationships that drive retention and satisfaction.
My core strengths include:
• Customer Success Management
• Customer Support
• Membership & Subscription Management
• Virtual Assistance
• Administrative Support
• CRM Management
• WordPress Administration
• MemberMouse Administration
• Data Entry & Documentation
• Calendar & Inbox Management
• Lead Generation & Cold Calling
• Process Improvement & Operations Support
In addition to my business experience, I am a Registered Nurse and Clinical Instructor. My healthcare background has strengthened my communication skills, attention to detail, organization, critical thinking, and ability to perform under pressure—qualities that directly contribute to delivering outstanding customer service and operational support.
I am known for being professional, reliable, proactive, and committed to helping businesses succeed. Whether you need assistance supporting customers, managing memberships, coordinating operations, or handling administrative tasks, I am ready to become a valuable part of your team.
Let's work together to create exceptional customer experiences and efficient business operations.
Top Skills
Marketing » Social Media Management » Community Moderation
Experience: 10+ years
Supporting online communities, managing member engagement, responding to inquiries, moderating discussions, and maintaining a positive member experience.
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Building long-term client relationships, increasing customer retention, improving customer satisfaction, conducting onboarding, and supporting business growth.
Virtual Assistant
Experience: 10+ years
Supporting business owners and teams with administrative, customer service, organizational, and operational tasks while working independently in a remote environment.
Other Skills
Office and Administration » Email Handling
Experience: 10+ years
Managing shared inboxes, responding to customer inquiries, organizing communications, following up on requests, and maintaining professional correspondence.
Office and Administration » Data Entry
Experience: 10+ years
Accurate data entry, database maintenance, record management, spreadsheet updates, and documentation with strong attention to detail.
Office and Administration » Administrative Support
Experience: 10+ years
Providing day-to-day administrative assistance, documentation, scheduling, record management, task coordination, and operational support.
Office and Administration » Google Workspace
Experience: 10+ years
Proficient in Gmail, Google Docs, Google Sheets, Google Drive, Forms, and collaborative workflow management.
Marketing » Social Media Management
Experience: 10+ years
Handling member onboarding, renewals, cancellations, subscription changes, customer retention, account maintenance, and membership operations.
Office and Administration » Microsoft Excel
Experience: 10+ years
Creating spreadsheets, organizing data, tracking records, generating reports, using formulas, and maintaining accurate documentation.
Office and Administration » Calendar Management
Experience: 10+ years
Scheduling meetings, coordinating appointments, managing calendars, tracking deadlines, and organizing workflows.
Website Builder » Wordpress
Experience: 10+ years
Managing website content, updating pages, publishing posts, maintaining membership sites, and performing basic website administration tasks.
Design » Graphic Design » Canva
Experience: 10+ years
Creating professional graphics, presentations, social media content, promotional materials, and basic marketing assets.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dumaguete City, Negros Oriental
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 42
- Influence: 34
- Steadiness: 19
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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