Precious

E-commerce Customer Support Specialist | Helpdesk & Order Management

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelor's degree

Last Active

July 17th, 2026 (8 days ago)

Member Since

June 22nd, 2026

Profile Description

Hi! I’m Precious. I’ve been working as an E-commerce Customer Support VA for over 3 years now. My main expertise is helping online store owners take care of their customers so they keep coming back.

I’m very used to handling heavy email tickets, sorting out shipping delays, processing refunds, and managing subscription cancellations. Tools-wise, I'm highly proficient with Shopify and Re:amaze, but I can easily learn and adapt to whatever helpdesk or CRM platform your store is currently using.

Aside from support, I also have a solid background in admin tasks and project coordination, so I know how to keep things organized and move fast even without constant supervision.

If you’re looking for a reliable, empathetic, and detail-oriented support specialist for your team, let’s chat!

My Tech Stack & Skills:

- Helpdesk & Email Support (Re:amaze, etc.)
- E-commerce Platforms (Shopify, Phoenix)
- Admin Support (Google Workspace, Slack, Notion, Canva, HouzzPro)
- Refund & Subscription Management

Top Skills

Customer Support » Ecommerce

Experience: 2 - 5 years

I am experienced in the daily operations of online stores. I handle tracking updates, coordinate with logistics for shipping issues, and manage basic store updates to help keep things running smoothly.

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

I navigate the Shopify backend daily to process customer refunds, cancel or edit orders, and update shipping details. I am also experienced in handling subscription accounts, checking fulfillment status, and coordinating with the logistics team to resolve tracking issues or shipping delays quickly.

Other Skills

Basic Information

Age
25
Gender
Female
Website
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Address
Quezon City, Manila
Tests Taken
DISC
Dominance: 21%
Influence: 29%
Steadiness: 22%
Compliance: 28%
Government ID
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