Customer support specialist / Escalations and technical support expert for intern

Overview

Looking for part-time work (5 hours/day)

at $6.02/hour ($727.28/month)

Bachelors degree

Last Active

July 11th, 2026 (5 days ago)

Member Since

June 22nd, 2026

Profile Description

JOSEPH CESAR SOLIS CAMACHO

Email: ----------
Best Contact number: ---------- PROFESSIONAL SUMMARY
Experienced Customer Support, Complaints Resolution, and Technical Support professional with 11 years of experience in the BPO industry, including 7 years with Telstra International Philippines handling Australian customers.
Skilled in managing customer complaints, escalations, technical troubleshooting for NBN internet services, email support, and case management. Experienced in handling complex customer issues, ensuring resolution quality, and maintaining high customer satisfaction.
Seeking part-time remote opportunities (30–35 hours/week) aligned with Australian or US clients, available from 6:00 PM to 11:00 PM Philippine Time and Saturdays.
CORE COMPETENCIES
• Customer Complaint Resolution
• Escalation Management
• Technical Support (NBN Internet Services – Australia)
• Email Support & Case Management
• Customer Retention
• Root Cause Analysis
• Customer Experience (CX)
• Problem Solving & Troubleshooting
• Documentation & Reporting
• Microsoft Outlook & Word
• Communication Skills
• Time Management
PROFESSIONAL EXPERIENCE
Complaints Officer / Complaints Manager
Telstra International Philippines
2019 – Present
• Handle and resolve escalated customer complaints related to telecommunications services
• Investigate complex customer issues and provide effective resolutions
• Coordinate with internal departments to ensure timely case resolution
• Manage customer communication via phone email, and messaging platform
• Maintain accurate case documentation and service records
• Ensure compliance with service quality and performance standards
Technical Support Representative – NBN Internet Services (Australia)
TeleTech Philippines (Telstra Account)
2017 – 2019
• Provided technical support for Australian NBN internet customers
• Troubleshot connectivity, modem, and network-related issues
• Guided customers through step-by-step technical solutions
• Escalated complex technical issues to higher-level support teams
• Ensured customer satisfaction through effective problem resolution
Customer Service Representative
Various BPO Companies
2015 – 2017
• Handled customer inquiries, billing concerns, and account support
• Provided phone and email customer service
• Resolved complaints and maintained customer satisfaction levels
• Met performance metrics and quality standards
EDUCATION
Bachelor of Science in Nursing (BSN)
Non-licensed Graduate
AVAILABILITY
• Monday to Friday: 6:00 PM – 11:00 PM (Philippine Time)
• Saturday: Up to 5 hours
• Total: 30–35 hours/week
• Part-time remote work preferred (AU/US clients)