Ex-Collections BPO Agent | Admin VA | Data Entry | Excel/Sheets | Detail-Oriented

Quick learner of CRM and support platforms such as Zendesk, Gorgias, Intercom, and Slack. Comfortable navigating multiple tabs and systems while chatting with customers in real-time.

Proficient in Excel for data entry, data cleaning, and basic formulas like SUM, VLOOKUP, IF, and COUNTIF. Experienced in organizing data, creating tables, and using filters to manage large spreadsheets. Fast and accurate with numbers.

Skilled in using Google Sheets for data entry, collaboration, and organizing data online. Familiar with formulas, filters, sorting, and sharing files with teams. Accurate and reliable in managing cloud-based spreadsheets.

Experienced in accurate data entry, invoicing, and accounts receivable tasks using Excel and Google Sheets. Fast and detail-oriented. Can handle large volumes of data with minimal errors. Willing to learn new software quickly.

Familiar with AR tasks including recording payments, reconciling accounts, and maintaining customer ledgers. Detail-oriented and organized in tracking invoices and payments to keep records accurate and up-to-date.

BPO-trained in handling high-volume customer chats via live chat, email, and messaging platforms. Skilled in de-escalation, empathy, and resolving concerns on first contact to maintain high CSAT. Fast typer with clear, professional written English and zero grammar errors.

Sales-minded mindset focused on conversion, not just replies. Experienced in qualifying leads, answering product questions, overcoming objections, and guiding customers to purchase. I treat every chat like a sales opportunity.

BPO-trained in handling high-volume customer chats via live chat, email, and messaging platforms. Skilled in de-escalation, empathy, and resolving concerns on first contact to maintain high CSAT. Fast typer with clear, professional written English and zero grammar errors.

Highly detail-oriented with strong focus on accuracy. Double-check all entries, amounts, and data to minimize errors. Committed to delivering clean and correct work.

Experienced in creating and sending invoices, tracking payments, and following up with clients for overdue accounts. Detail-oriented in checking amounts, dates, and customer info to ensure accuracy. Familiar with organizing invoices and maintaining records for accounts receivable tasks.

Fast and accurate typing speed with strong attention to detail. Able to maintain high accuracy even when handling large amounts of data entry tasks.

Skilled in organizing, updating, and maintaining accurate data records. Experienced in sorting, filtering, and cleaning data to ensure accuracy for reporting and analysis.

Skilled in organizing, renaming, and managing digital files and folders. Maintain clean and structured file systems for easy access and retrieval of documents.