Executive Support| HR Lead| Recruitment| Customer Retention| Sales |Project Coor

Human Resources Head, where I was responsible for employee relations, HR compliance, performance management, client relationship management, leadership development, executive support, and process improvement initiatives. In addition, I led and coordinated various projects, ensuring timelines, deliverables, resources, and stakeholder expectations were effectively managed from planning through execution. This role allowed me to work closely with executive teams, drive operational efficiencies, implement process improvements, and ensure organizational goals and employee needs remained aligned.

Relationship-driven professional with extensive experience in customer relationship management, client engagement, account support, customer retention and stakeholder communication. Proven ability to rebuild trust, strengthen client loyalty, resolve complex issues, and identify opportunities to enhance customer satisfaction and retention. Experienced in supporting Australian businesses, managing escalations, understanding client needs, and delivering tailored solutions that create positive outcomes for both customers and organizations. Strong communicator with a passion for building meaningful relationships and driving long-term business growth.

As a Team Leader, I have had the privilege of coaching, mentoring, and developing employees while fostering a collaborative and high performing work environment. I am passionate about helping individuals succeed, strengthening team engagement, and implementing processes that improve productivity and overall performance. I believe that effective leadership is built on trust, communication, accountability, and genuine support for team members.

I have developed a strong background in project coordination, team leadership, and executive support. I have successfully managed multiple projects, coordinated cross functional teams, and provided a high level administrative and operational support to senior leaders. My strengths include organization, director communication, problem solving, and the ability to balance competing priorities. I take pride in driving projects forward, improving processes, supporting executive decision making, and ensuring seamless daily operations while maintaining a high level of professionalism, accuracy, and attention to detail.

Experienced in customer retention, relationship management, and service recovery, with a strong ability to identify customer needs, address concerns, and provide effective solutions that strengthen loyalty and reduce churn. Proven track record supporting Australian & US clients through consultative sales, account management, billing resolution, and customer engagement. Skilled in rebuilding trust with dissatisfied customers, handling escalations, and creating positive experiences that encourage long-term client relationships and business growth.

Highly organized and proactive Executive Assistant with a strong background in providing high-level administrative and operational support to executives and leadership teams. Skilled in calendar and inbox management, meeting coordination, travel arrangements, stakeholder communication, document preparation, and confidential information handling. Adept at managing competing priorities, anticipating executive needs, and ensuring seamless daily operations. Recognized for exceptional organizational skills, attention to detail, professionalism, and the ability to build strong working relationships while supporting business objectives and enhancing executive productivity.