Malou

Customer Support | CRM (Salesforce Basics) | Email & Administrative Support | Da

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelor's degree

Last Active

July 1st, 2026 (11 days ago)

Member Since

June 20th, 2026

Profile Description

I am a Customer Support Specialist with nearly 20 years of experience supporting U.S.-based clients in the financial services industry. I specialize in delivering exceptional customer experiences through phone and email support, administrative assistance, account management, and accurate documentation.

My experience includes handling customer inquiries, resolving account-related concerns, maintaining customer records, processing requests, performing data entry, and collaborating with internal teams to ensure timely issue resolution. I have also served as an Email Quality Reviewer, Mentor, and Learning Council Lead, where I coached colleagues, reviewed business emails for accuracy and professionalism, and facilitated process updates and knowledge-sharing sessions.

I am proficient in Microsoft Office, Google Workspace, CRM-based workflows, email management, and customer support systems. I am also continuously expanding my skills by learning platforms such as Salesforce to prepare for modern remote work environments.

Employers can expect me to be dependable, organized, detail-oriented, and committed to delivering high-quality work. I take pride in communicating professionally, learning new systems quickly, and building positive relationships with both customers and teammates. I am seeking a long-term remote opportunity where I can contribute my experience while continuing to grow professionally.

Top Skills

Marketing » CRM

Experience: 10+ years

Documenting customer interactions and maintaining accurate records using CRM platforms.

Customer Support » Email Support

Experience: 10+ years

Managing customer inquiries and resolving concerns through email and chat channels.

Customer Support » Customer Service

Experience: 10+ years

Providing professional and efficient support while ensuring a positive customer experience.

Other Skills

Office and Administration » Microsoft Excel

Experience: 10+ years

Proficient in Microsoft Word, Excel, Outlook, and other productivity tools.

Office and Administration » Microsoft Word

Experience: 10+ years

Proficient in Microsoft Word, Excel, Outlook, and other productivity tools.

Office and Administration » Data Entry

Experience: 10+ years

Entering, updating, and maintaining accurate information with strong attention to detail.

Office and Administration » Administrative Support

Experience: 10+ years

Assisting with scheduling, documentation, record management, and daily administrative tasks.

Office and Administration » Microsoft Outlook

Experience: 10+ years

Proficient in Microsoft Word, Excel, Outlook, and other productivity tools.

Office and Administration » Problem Solving

Experience: 10+ years

Identifying issues and providing effective solutions to meet customer and business needs.

Office and Administration » Team Collaboration

Experience: 10+ years

Working effectively with colleagues and cross-functional teams to achieve shared goals.

Virtual Assistant

Experience: Less than 6 months

Supporting clients remotely through administrative, customer service, and organizational tasks.

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lapu-Lapu City, Cebu

Tests Taken: IQ
Score: 113: DISC
Dominance: 10%
Influence: 12%
Steadiness: 52%
Compliance: 26%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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