Operations Coordinator | Administrative Assistant | Customer Support Specialist

I have over 10 years of customer service experience through telecommunications, business operations, and client-facing roles. I am comfortable handling inquiries, resolving concerns, providing updates, troubleshooting issues, and maintaining positive customer relationships.

I have helped manage the daily operations of electromechanical service companies, including project scheduling, technician coordination, supplier communication, documentation, billing, collections, inventory tracking, and customer support.

Provided support across telecommunications, technical services, and customer-facing businesses by handling service concerns, troubleshooting, account inquiries, and client follow-ups.

I have experience coordinating multiple projects simultaneously, tracking timelines, communicating with clients and suppliers, preparing project documentation, and ensuring completion of deliverables according to schedule and customer requirements.

Coordinated appointments, project schedules, technician assignments, client meetings, and event timelines while ensuring efficient use of resources and time.

Maintained customer records, project files, reports, billing documents, quotations, and operational records with a high level of accuracy and attention to detail.

Assisted with creating content, responding to inquiries, promoting services, and maintaining online engagement for business marketing initiatives.

Used Excel for quotations, project tracking, billing, data organization, reports, inventory monitoring, and business documentation.

Utilized Google Sheets for collaborative tracking, project monitoring, data organization, reporting, and administrative tasks.

Managed client communications, responded to inquiries, provided project updates, coordinated schedules, and maintained professional correspondence with customers and suppliers.

Created marketing materials, social media graphics, brochures, flyers, proposals, and business promotional content.

I have experience as a Search Relevance Evaluator with TELUS International AI Data Solutions, evaluating Amazon search results and supporting AI training systems. I also utilize AI tools such as ChatGPT to improve productivity, communication, research, and documentation tasks.

Conducted research for customer support, project requirements, product information, supplier sourcing, and AI search relevance evaluation tasks.

I have experience as a Search Relevance Evaluator with TELUS International AI Data Solutions, evaluating Amazon search results and supporting AI training systems. I also utilize AI tools such as ChatGPT to improve productivity, communication, research, and documentation tasks.