I am a dedicated and detail-oriented professional with a strong background in healthcare, customer service, technical support, and communication. I currently serve as a Nurse II in the Department of Education (DepEd), where I lead and manage programs related to the School Mental Health Program, coordinate with stakeholders, prepare reports, organize data, and provide support to learners and school personnel.
Prior to my current role, I gained valuable experience as an ESL Teacher with AcadSoc, helping students improve their English communication skills. I also worked in the BPO industry, serving as a Tier II IT TOSS Supervisor and Tier III Executive Resolution Specialist at PanAsiatic Solutions, where I handled complex customer concerns, supervised operations, and resolved high-level issues. Earlier in my career, I worked as a Tier I Customer Service Representative at Convergys, building a solid foundation in customer support and client satisfaction.
While I am new to Medical Virtual Assistance, I have completed relevant training and earned certifications to equip myself with the skills needed for the role. I am proficient in communication, organization, documentation, problem-solving, and maintaining confidentiality. As a mental health coach and advocate, I have developed empathy, active listening skills, and the ability to connect with people from diverse backgrounds.
I am a fast learner, highly adaptable, hardworking, and committed to delivering quality results. I am eager to bring my professional experience, positive attitude, and dedication to a company looking for a reliable and trustworthy Virtual Assistant who can grow with the team.
Experience: 2 - 5 years
I worked as a customer service representative for more than 3 years as Tier1-CSR, Tier 2- IT Toss Support & Tier 3- Executive Resolution Dept.
Experience: Less than 6 months
Experience: 1 - 2 years
I previously worked as an English as Secondary Language (ESL) Tutor to a Chinese Company from Grade School learners to Working Professionals.
Experience: 5 - 10 years
I am a Nurse II working in the Department of Education for 7 years handling programs for Mental Health. My work includes management of email, sending and receiving. I am familiar using almost all messaging platform available.
Experience: Less than 6 months
I haven't ahd experience as a Medical Virtual Assistance but I've been with comprehensive training that allows me to navigate and be familiar with the tasks, HIPAA, Coding, Scheduling, Billing and alike. I have certifications, as well. I may not have the actual experience but I'm more than willing to be an asset to a company.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.