CSR/Executive/HR Assistant/ Receptionist Tel. Operator

I am an adaptable, fast-learning professional with 13 years of cross-industry experience spanning administrative work, telecommunications, and BPO operations.

Support recruitment process including sourcing, screening and scheduling. Coordinate initial interview with shortlisted candidates and hiring managers. Manage onboarding and pre-employment requirements.

Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution. Follow communications procedures, guidelines and policies. Identify and assess customer’s needs to achieve satisfaction. Provide information about products and services.

Screen phone calls, manage emails, and draft correspondence. Filter visitor requests and maintain strict confidentiality. Organize physical and digital filing systems. Plan and organize comprehensive domestic and international travel, including flights, hotel logistics, visas, and backup itineraries

In this role I was responsible for managing technical workflows for major hotels system, I handled deep dive property configurations, QR systems set up and resolved customer issues under tight deadlines,