Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
July 21st, 2026 (5 days ago)
Member Since
June 17th, 2026
Profile Description
Senior Service Desk Lead and ITSM professional with 14 years of experience in IT support, service management, and team leadership, including 11+ years leading global Service Desk operations. Expertise in ITIL-based processes, i
Top Skills
Customer Support » IT
Experience: 10+ years
▸ Managed Service Desk operations supporting over 5,000 users ▸ Achieved 98% SLA compliance consistently over multiple review periods ▸ Improved First Call Resolution (FCR) from 20% to 65% through structured coaching
Office and Administration » Microsoft 365
Experience: Less than 6 months
Software » Network Administration » Active Directory
Experience: 10+ years
Other Skills
Office and Administration » Email Handling
Experience: 10+ years
Office and Administration » Data analysis
Experience: 10+ years
Office and Administration » Citrix
Experience: 10+ years
Office and Administration » Microsoft 365 » SharePoint
Experience: 10+ years
Office and Administration » Calendar Management
Experience: 10+ years
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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