Jon
Operations Executive Assistant | Operations Team Lead
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.09/hour ($1,363.65/month)
Bachelor's degree
Last Active
June 24th, 2026 (4 days ago)
Member Since
June 16th, 2026
Profile Description
Operations and Customer Success Leader with 13 years of experience supporting global clients across customer service, content moderation, team leadership, and business operations.
Successfully managed teams of 15-18 employees, improved KPIs, handled escalations, developed SOPs, and supported executive-level operations in fast-paced environments.
Skilled in Executive Assistance, Operations Management, Customer Success, CRM Administration (Salesforce, HubSpot), Calendar &
Proficient with Google Workspace, Microsoft 365, Slack, Zoom, Asana, ClickUp, Notion, Canva, ChatGPT, and AI productivity tools.
Seeking long-term remote opportunities where I can help businesses streamline operations, improve customer experience, and drive sustainable growth.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Over 10 years of experience in customer support and operations management, leading teams supporting US-based clients. Skilled in escalation management, KPI tracking, coaching, quality assurance, and delivering excellent customer experiences while ensuring SLA compliance and operational efficiency.
Office and Administration » Account Management
Experience: 5 - 10 years
Supported client accounts by ensuring service delivery, addressing concerns, and coordinating with internal teams.
Office and Administration » Team Leadership
Experience: 10+ years
Over 10 years of leadership experience managing customer support teams, driving performance through coaching, KPI management, and process improvement. Proven ability to lead high-performing teams while ensuring excellent customer experience and operational efficiency.
Other Skills
Marketing » CRM » Salesforce
Experience: 5 - 10 years
Utilized CRM platforms to manage customer interactions, track cases, document activities, and improve service delivery.
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Oversaw day-to-day operations, monitored KPIs, implemented process improvements, and ensured operational efficiency.
Office and Administration » Calendar Management
Experience: 5 - 10 years
Coordinated meetings, schedules, and team activities while ensuring efficient time management and stakeholder alignment.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Proficient in Google Workspace tools including Gmail, Docs, Sheets, and Calendar for collaboration, reporting, and communication.
Office and Administration » Email Management
Experience: 5 - 10 years
Managed professional communications, prioritized emails, and ensured timely responses to stakeholders and customers.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu, Cebu
- Tests Taken
- IQ
- Score: 81
- DISC
- Dominance: 61%
- Influence: 7%
- Steadiness: 16%
- Compliance: 16%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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