Experience: 2 - 5 years
Handle incoming customer inquiries via live chat in a professional and efficient manner Resolve product, service, billing, and account-related concerns with accuracy and care Troubleshoot issues and escalate complex cases to the appropriate teams when needed Maintain a thorough understanding of company products, services, and policies Document customer interactions and resolutions accurately in the CRM system Meet or exceed performance metrics including response time, CSAT scores, and resolution rate Collaborate with teammates and team leads to improve processes and knowledge base articles Identify recurring customer pain points and relay feedback to relevant departments
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.