Customer Service Representative transitioning into a Virtual Assistant with experience providing professional customer support in a fast-paced healthcare environment.
I have experience handling customer inquiries, resolving concerns, maintaining accurate documentation, and managing multiple tasks while delivering excellent service. My background has strengthened my communication, problem-solving, time management, and organizational skills.
I am proficient in Microsoft Office, Google Workspace, Canva, ChatGPT, Zoom, Google Meet, and Microsoft Teams. I am comfortable with data entry, internet research, file organization,
I am a fast learner who enjoys mastering new tools and improving work processes. I take pride in being dependable, detail-oriented, and committed to producing high-quality work. Whether working independently or as part of a team, I strive to complete tasks accurately and on time.
I am currently seeking a long-term opportunity where I can contribute to a growing business while continuing to develop my skills as a Virtual Assistant.
Experience: 6 months - 1 year
Gained professional English communication experience as a Customer Service Representative at Optum, assisting customers through phone support. Skilled in active listening, clear verbal communication, problem-solving, and maintaining professional interactions while handling inquiries and documenting customer information accurately.
Experience: 6 months - 1 year
Used English daily to communicate with customers over the phone, provide clear explanations, resolve issues, and document customer interactions. Able to communicate professionally while maintaining a positive customer experience.
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