Technical Support, Email Support, and Customer Service

Managed daily email inquiries for an Australian e-commerce/retail account, ensuring timely and professional communication. Handled high-volume customer queries regarding FAQS, order tracking, and product information. Also maintained a high standard of service to support customer retention and satisfaction.

Experienced Technical Support Representative with a strong background in voice operations across the Telecommunications and Home Security Sectors. Adept at diagnosing complex technical issues, guiding users through step-by-step troubleshooting, and consistently delivering high customer satisfaction ratings by transforming technical challenges into seamless customer experiences.

Customer service Specialist with 1 year of dedicated experience supporting high-volume retail account which is Walmart.com. Competent in managing the entire customer journey, including order troubleshooting, billing and and payment inquiries, and shipping/logistics coordination. Dedicated to providing swift, accurate resolutions that elevate the brand's customer experience.

Experienced Sales Support professional with 1-2 years of remote call center experience handling the HP account. Specializes in consultative sales by matching customers with optimal computing devices based on their unique needs while managing the complete order placement and checkout process. Reliable, self-motivated, and highly efficient in a work from environment.