I am a dedicated and results-driven professional with experience in customer service, content moderation, workforce management, and customs administration. My background in the BPO industry has strengthened my communication, analytical, and problem-solving skills, while my experience as a Real-Time Analyst allowed me to monitor operations, optimize staffing, and support performance improvement initiatives.
As a Content Moderator for Pinterest, I developed a strong attention to detail by reviewing user-generated content, enforcing platform policies, and maintaining community standards. I also gained valuable experience handling user concerns with professionalism and empathy.
In addition, my internship at a customs brokerage firm provided hands-on experience in import/export documentation, customs clearance procedures, tariff classification, regulatory compliance, and coordination with government agencies.
I am highly organized, adaptable, and capable of working independently or as part of a team. With strong technical proficiency, data monitoring skills, and a commitment to delivering quality results, I am eager to help businesses improve their operations, provide excellent customer support, and handle administrative tasks efficiently.
Key Skills:
- Customer Service & Client Support
- Content Moderation & Quality Assurance
- Data Entry & Documentation Management
- Import/Export Documentation
- Real-Time Monitoring & Reporting
- Administrative Support
- Communication & Interpersonal Skills
- Problem-Solving & Analytical Thinking
- Attention to Detail & Time Management
- Microsoft Office & Google Workspace
I am committed to professionalism, accuracy, and continuous learning, and I look forward to contributing value to your business.
Experience: 1 - 2 years
I am a recent graduate with a Bachelor of Science in Customs Administration and have professional experience as a Workforce Management Real-Time Analyst and Customer Service Representative in the BPO industry. Through these roles, I developed strong analytical, communication, and problem-solving skills while working in fast-paced environments.
Experience: 1 - 2 years
I am a recent graduate with a Bachelor of Science in Customs Administration and have professional experience as a Workforce Management Real-Time Analyst and Customer Service Representative in the BPO industry. Through these roles, I developed strong analytical, communication, and problem-solving skills while working in fast-paced environments.
Experience: Less than 6 months
As a graduate of Bachelor of Science in Customs Administration, I have a strong foundation in freight forwarding and dispatching, customs accreditation, customs operations, customs laws and regulations, tariff and customs laws, customer service, and AHTN classification. My academic background, combined with my professional experience, has equipped me with the knowledge and skills necessary to contribute effectively in the logistics, freight forwarding, and customs industry.
Experience: Less than 6 months
As a graduate of Bachelor of Science in Customs Administration, I have a strong foundation in freight forwarding and dispatching, customs accreditation, customs operations, customs laws and regulations, tariff and customs laws, customer service, and AHTN classification. My academic background, combined with my professional experience, has equipped me with the knowledge and skills necessary to contribute effectively in the logistics, freight forwarding, and customs industry.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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