Hello! I'm Jonalyn, a detail-oriented Administrative Professional and Business Owner with hands-on experience in administrative support, client communication, records management, scheduling, documentation, and operational coordination.
As the Administrative & Operations Lead of my own business, I manage daily operations serving up to 50 customers monthly, including customer correspondence, invoicing, order tracking, database management, scheduling, and project coordination. I have also supported program administration through the Unbound Foundation Service Scholarship Program, where I managed beneficiary records, reviewed sponsor communications, maintained compliance documentation, and assisted in coordinating community events and leadership programs.
I am known for being organised, dependable, proactive, and able to manage multiple priorities independently. I am proficient in Google Workspace, Microsoft Office, Canva, ChatGPT, and remote collaboration tools.
If you're looking for a reliable Virtual Assistant who can help streamline your administrative processes and support your business growth, I'd be happy to connect.
Experience: 5 - 10 years
Experience: Business Owner, The Halcyon Crafts and Prints (2024–Present) | Unbound Foundation (2020–2024) Managed daily administrative operations, including scheduling, invoicing, payment monitoring, records maintenance, and customer communications. Supported efficient business operations while serving up to 50 customers monthly.
Experience: 1 - 2 years
xperience: Business Owner (2024–Present) Built strong customer relationships through responsive communication and reliable service, resulting in repeat customers and positive client experiences.
Experience: 2 - 5 years
Experience: Business Owner (2024–Present) | Unbound Foundation (2020–2024) Used Google Docs, Sheets, Drive, Gmail, and Calendar to manage records, organize information, collaborate, and maintain administrative workflows.
Experience: 1 - 2 years
Experience: Business Owner (2024–Present) Scheduled customer appointments, coordinated production timelines, monitored deadlines, and organized daily operational activities.
Experience: 2 - 5 years
Experience: Business Owner (2024–Present) | Unbound Foundation (2020–2024) Maintained customer databases, sales records, beneficiary information, invoices, and documentation with accuracy and attention to detail.
Experience: 2 - 5 years
Experience: Business Owner (2024–Present) | Unbound Foundation (2020–2024) Managed customer inquiries, sponsor correspondence, follow-ups, and business communications while maintaining timely and professional responses.
Experience: 1 - 2 years
Experience: Business Owner (2024–Present) Managed Facebook, Instagram, and TikTok business accounts. Grew Facebook Page followers from 0 to 66 and increased TikTok followers from 980 to over 1,026 through content creation and engagement.
Experience: 2 - 5 years
Experience: Unbound Foundation (2020–2024) Reviewed and edited 50+ sponsor letters per correspondence cycle, ensuring accuracy, completeness, and compliance with organizational standards
Experience: 1 - 2 years
Experience: Business Owner (2024–Present) Resolved customer concerns, order issues, scheduling conflicts, and operational challenges while maintaining customer satisfaction and service quality.
Experience: 2 - 5 years
Experience: Business Owner (2024–Present) | Unbound Foundation (2020–2024) Successfully balanced business operations, administrative responsibilities, customer support, and program commitments while consistently meeting deadlines.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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