Customer Service Representative or Social Media Manager

With 3 years of hands-on experience as a content creator, I specialize in producing engaging digital content that drives views and audience growth. I handle everything from ideation to scriptwriting and basic video editing. Combined with my psychology background, I know how to analyze audience behavior and trends to create content that truly connects and goes viral.

In my experience as a chat support specialist for a TikTok Affiliate business, my main responsibility was handling real-time customer inquiries regarding product details, order statuses, and shipping delays. Whenever a customer was frustrated or irate due to a delayed order, I applied my background in Psychology by practicing active listening and empathy first. I made sure they felt heard before providing a clear solution, such as tracking their order or offering a refund/replacement policy.

Capable of handling professional email correspondence, organizing inboxes, and providing clear, concise responses to client and customer queries

Leveraging my background in Psychology, I excel at understanding customer pain points, showing genuine empathy, and making clients feel heard and valued.

Equipped with strong interpersonal skills and psychological principles to de-escalate tense situations, handle irate customers, and provide win-win solutions calmly.

Excellent at multitasking and prioritizing high-volume tasks under pressure, ensuring all customer deliverables and milestones are met efficiently.