Administrative Virtual Assistant / ESL Tutor / Chat Support Representative

Overview

Looking for part-time work (5 hours/day)

at $2.48/hour ($300.00/month)

High school diploma

Last Active

July 6th, 2026 (17 days ago)

Member Since

June 14th, 2026

Profile Description

Hi Team!
I am an experienced Customer Experience (CX) professional and educator balancing my academic journey as a 2nd-year Bachelor of Secondary Education (BSED) major in Social Studies student at Leyte Normal University (LNU).

I bring over 4 years of corporate experience in the BPO industry, where I successfully progressed from a Chat Support Advisor (non-voice) to a Quality Analyst (QA) and Team Manager, then Customer Service Representative (voice). Throughout my career, I managed high-volume e-commerce accounts for major global retail brands, including PrettyLittleThing (PLT), Boohoo, and Debenhams, and TForce Freight.

I possess excellent verbal and written communication skills, sharp attention to detail, and a highly professional, neutral English accent.

Here is what I can bring to your team part-time (5 hours/day):

1. VIRTUAL ASSISTANT & E-COMMERCE OPERATIONS
• Customer Experience (CX) Support: Expert execution of live chat, email, and CSR ticket management with a focus on high customer satisfaction.
• Quality Assurance & Team Management: Exceptional organizational skills. Because I have trained and led teams, I can audit processes, solve problems independently, and work efficiently without needing micromanagement. Also, I am efficient in creating reports for the management.
• Data & Design: Proficient in managing workflows, tracking data in spreadsheets, and using tools like Canva Premium to create polished, professional presentations.

2. ESL & CONVERSATIONAL ENGLISH TUTORING
• Proven Tutoring Experience: I have practical experience working as a private tutor, helping students understand concepts clearly.
• Educational Advantage: As a student at LNU—a university highly recognized for teacher education—I understand instructional pacing, patience, and how to guide language learners effectively.
• Confidence Building: I help basic English learners improve their grammar, vocabulary, and pronunciation in a supportive, engaging environment.

I am highly reliable, target-driven, goal-oriented, can be trusted, and looking to build a long-term relationship with a client who values quality, leadership, and top-tier communication. I am eager to learn, improve, and provide service with integrity, excellence, and I am known as a person who value my employer/company, and has a strong work ethics.

Let's connect and discuss how I can support your goals!