Customer Service Representative/Chat Suppot/Admin Support

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Bachelors degree

Last Active

May 7th, 2024 (12 days ago)

Member Since

July 31st, 2017

Profile Description

Job Experience:

October 16, 2023 - December 31, 2023
Chat Support
Balsam Brands

> Assist customers in resolving various shipping escalations, delayed order and order requirements.
> Implement shipping problem solutions using company's approved guidelines and procedures.
> Coordinates regularly with Operations Team.
> Processing reshipment.
> To do other tasks assigned when necessary.

May 3, 2021 - January 31,  2023
Executive 1
EXL Service Philippines

> Receiving inbound calls from customers of Renters Insurance.
> Answering queries regarding Renters Insurance Guidelines and Policies.  Transferring calls to Claims Department and Car Insurance Department (Geico)
> Processing bills payment for Renters Insurance policy holder.

August 7, 2019 - February 9, 2021
Customer Service Advocate
Optum Global Solutions

> Receiving inbound calls froUpgrade to see actual infombers of the United Healthcare Group, answering queries on the evidence of coverage regarding the plan the member has.
> Coordinating with the Providers with regards to their appointment as the Primary Care Physician, assisting members on scheduling for a wellness visit of for a specific procedure.
> Coordinating with the Prior Authorization Team of from the Provider Medical Group to acquire prior authorization for specific non formulary medications or procedure.
> Coordinating with other departments like Pharmacy Helpdesk for filing override of medications if lost or members will go on a vacation.
> Coordinating with the Coordination of Benefits and Recovery to update the insurance of the member. 

June 30, 2019 - November 14, 2018
Process Associate
Genpact Philippines
Frontend Collections
TCF account

2014 – July 2017  
Administrative Assistant –Radiology Department
Asian Hospital and Medical Center Muntinlupa City 

- Assessment of procedure requested by the Attending Physician.
- Efficient and prompt scheduling of inpatients and outpatient procedures using the Radiology Appointments.
- Complete and accurate data-gathering of patients.
- Complete and well-explained details and preparations of the procedure to the patient.
- Receives and records radiological request.
- Validates request of doctor versus the order requisition form.
- Ensures patient’s bill has been settled prior to undergoing of procedure.- Facilitates proper filling up of questionnaire needed for the procedure.
- Proper explanation of other important standard operating procedures of the department.
- Timely and well mannered assistance of patient to the designated areas of treatment.
- Proper and accurate release of ultrasound, ct and mri  results.
- Forwards unclaimed previous films, ultrasound results and pictures and ct/mri images to filing section.
-Facilitates retrieval of previous studies of walk in patients by proving Filing section the hospital number/name of the patient and procedures.
- Maintains an updated radiology logsheets.
- Scanned final radiological results ensuring correct patient name, procedure signed by Radiology Doctor.
- Sort out inpatient and outpatient result segregating Attending Physician’s copy and emergency copy.
- Do concurrence of radiological result on selected procedures and handed it properly to concurring Radiology Doctor.
- Forward all sort out scanned results to Filing Room for releasing to patients and to Attending Physician.

2011-2014   
Administrative Assistant – General Nursing Unit 
Asian Hospital and Medical Center   Muntinlupa City 

- Assists nurses in maintaining a smooth flow of admission process, informing- Attending Physicians, accurate posting of lab works and diagnostic procedures under the supervision of staff nurse.
- Ensures 100 percent accuracy on patient’s identifiers upon admission inn our electronic medical records by validating the patient’s contact numbers and home address.
- Assists with transfer/escorts patients, delivers specimens and picks up medication items needed immediately by the nurses in the absence of clinical assistants.
- Ensures accuracy of posting patient charges.
- Ensures smooth flow of discharge process to prevent any delays and update patient regarding the status of bill.
- Assembles medical record at the time of discharge
- Generates accurate current admission, discharge, transfers and mortality information.  
- Updates 24 hour patient census daily.
- Ensures that door tags are placed to patient’s door at all times.
- Generates accurate information in relating messages to physician and other members of the health care team limited to admission, transfer and discharge.
- Updates admitting and or shift supervisor on duty once patient has been transferred or physically discharge to unit

2002-2011
Patient Care Clinical Assistant
Asian Hospital and Medical Center Muntinlupa City

- Provide assistance to bedside nurses on admission process.
- Ensures room availability and readiness.
- Participates in orienting patient and family amenities, unit, manipulation of equipment hospital amenities.
- Accommodates patients request without compromising the hospital policies and procedures.
- Maintaining calibration and inventory of medical equipment.
- Check routine activities like cleanliness of all charts, medication ref and medication area.
- Perform direct patient care as delegated and supervised by bedside nurse and able to assess and report changes in patient’s status  promptly to bedside nurse.
- Ensures safe transferring of the patient from one unit to other department.
- Ensures accuracy of posting patient charges and audit patient’s charges prior to final bill.
- Ensures smooth of discharge process to prevent delays.
- Assist guest services to provide safety in transporting patients in the lobby.
- Provide assistance to staff nurses to perform personal hygiene and physical care needs to patients
- Bathes, dresses and undresses patients, feeds patients requiring help.
- Transport patients, using wheelchair or wheeled cart or assists patients to walk.
- Turns and repositions bedfast patients alone or with assistance, to prevent bedsores.
- May perform enema of different kinds take and records food and fluid intake and output under the supervision of the staff nurse
- Answers to signal lights, bells or intercom system to determine patients needs.
- Participates in training new staff by serving as preceptor when needed.
- Initiates Basic Life Support measures to cardiopulmonary arrested patient in the absence of the nurse.