Help support, Customer service, MedicalVirtual Assistant

Delivered accurate digital support for AT&T customers, troubleshooting complex network, billing, and device issues via live chat. Managed 3 to 4 simultaneous chat threads while maintaining strict KPIs (Key Performance Indicators) for resolution time and customer satisfaction. Handled technical triage and account management with empathy and professionalism.

Delivered accurate digital support for AT&T customers, troubleshooting complex network, billing, and device issues via live chat. Managed 3 to 4 simultaneous chat threads while maintaining strict KPIs (Key Performance Indicators) for resolution time and customer satisfaction. Handled technical triage and account management with empathy and professionalism.

Nursing graduate with hands-on hospital and clinical rotation experience, combining strong medical terminology with advanced proficiency in Electronic Health Record (EHR) systems. Adept at navigating complex digital charting, patient intake workflows, and data entry under fast-paced hospital conditions. Brings a unique blend of clinical insight and technical troubleshooting ability to support healthcare staff with system issues, minimizing downtime and improving documentation accuracy.