I bring 5 years of experience across recruitment support, customer service, and tutoring, with a track record of getting things done accurately and fast.
In my recent role handling ticket cancellations and refunds, I processed 20+ tickets per day and managed an average of $500 in refunds daily, keeping resolution times quick while maintaining accuracy and customer satisfaction. I've also supported recruitment processes, helping move candidates through the hiring pipeline efficiently.
Before that, I spent time as a tutor at Kumon Learning Center, which sharpened my attention to detail, patience, and ability to manage structured routines — skills that carry directly into admin work like calendar management, data entry, and following SOPs precisely.
Tools I use daily: Google Workspace (Docs, Sheets, Calendar), Microsoft Office, Rippling, Canva, and AI tools like ChatGPT and Claude to speed up research, writing, and organizing tasks. I've also worked with sandbox/testing environments.
I'm available for full-time, part-time, or project-based work and can adapt to whatever setup fits your team best. I'm detail-oriented, dependable, and comfortable working independently once I understand your systems and expectations.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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