Accomplished Operations Supervisor and Certified Interviewer with a proven track record of leading high-performing technical support and customer care teams. Combines expertise in KPI tracking, performance coaching, and workflow optimization with certified recruitment skills to select, onboard, and retain top-tier talent that aligns with business objectives.

Talent Acquisition & Interviewing: Certified Interviewer experienced in executing structured recruitment frameworks to select high-performing customer experience and technical support professionals.

Accomplished Team Leader with a strong track record of guiding multi-channel support operations to peak performance. Leveraging my background as a Certified Interviewer and Coach, I specialize in selecting high-caliber talent, standardizing workflows, and delivering data-driven insights to senior leadership while maintaining a customer-first approach.

Accomplished Account Management specialist with a strong track record of managing multi-channel operations for premier enterprise clients. Adept at translating executive-level vision into front-line execution, optimizing workflows to reduce customer complaints, and delivering actionable performance insights directly to senior leadership. Combines deep escalation-management expertise with a consultative approach to strengthen client trust and maximize operational efficiency