Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Not Specified
Last Active
July 1st, 2026 (17 days ago)
Member Since
June 9th, 2026
Profile Description
Results-driven and metrics-oriented BPO Professional with 8 years of progressive experience at Eastwest BPO Inc., including direct experience as a Team Leader and Quality Assurance Analyst. Proven track record of managing team performance, driving customer satisfaction (CSAT) and operational KPIs, and cultivating a high-performance culture through structured coaching and mentorship. Expert at interpreting quality data to design strategic action plans that improve agent efficiency and reduce attrition.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 1 - 2 years
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 124
- DISC
- Dominance: 46
- Influence: 7
- Steadiness: 29
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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