Virtual Assistant | Administrative Support | Customer Service | Insurance & Dent

Over 5 years of experience providing customer support for US and Australian clients. Skilled in handling phone, email, and chat inquiries, resolving customer concerns, managing accounts, and delivering excellent customer experiences while meeting performance goals.

Experienced in providing administrative support, including appointment scheduling, calendar management, email handling, data entry, documentation, record maintenance, and coordinating daily operations. Strong attention to detail and ability to manage multiple tasks efficiently in a remote work environment.

Experienced Virtual Assistant with a background in customer service, insurance claims, administrative support, appointment scheduling, email management, data entry, and patient communication. I have supported both US and Australian clients and am proficient in Microsoft Office, Google Workspace, CRM systems, and remote administrative tasks.

Experienced in insurance claims processing, customer communication, documentation review, claim follow-up, and coordinating with clients and vendors. Worked with Australian insurance accounts and maintained accurate records while ensuring timely claim resolution.

Experienced in accurately entering, updating, reviewing, and maintaining customer, insurance, and patient records. Strong attention to detail, data accuracy, documentation, and record management using various systems and databases.

Managed and responded to customer and patient emails, organized inboxes, handled appointment-related communications, followed up on inquiries, and ensured timely and professional email correspondence.

Experience verifying insurance eligibility, benefits, deductibles, annual maximums, coverage limitations, and patient responsibility. Assisted with treatment planning and claim preparation.

Updated customer records, tracked interactions, documented communications, and maintained accurate information within CRM systems.

Over 4 years of experience providing technical support for customers. Skilled in troubleshooting hardware and software issues, resolving technical concerns, guiding users through solutions, and delivering excellent customer service via phone, email, and chat.

Over 5 years of experience providing phone support for US and Australian customers. Skilled in handling inbound and outbound calls, resolving inquiries, scheduling appointments, providing account assistance, and delivering excellent customer service.

Assisted with insurance verification, benefit breakdowns, eligibility checks, and claim preparation for dental patients.

Experienced in using Excel for data entry, record management, tracking information, organizing reports, and maintaining accurate documentation.

Proficient in creating, editing, and formatting documents, reports, correspondence, and administrative records using Microsoft Word.

Experienced in using Google Docs, Sheets, Drive, Calendar, and Gmail for communication, scheduling, document management, and collaboration.

Scheduled, confirmed, and rescheduled patient appoint