Customer Service | CRM | Freight | Email Manager | Order/Data Entry Specialist |

Experienced Email Support Representative with a background in working for BPO companies handling international accounts. Worked for a BPO company managing the Uber account, providing dedicated email-based assistance to Uber's Partner-Drivers, addressing inquiries related to account management, trip disputes, earnings, and platform navigation, ensuring timely and accurate resolutions in a fast-paced environment. Additionally worked for another BPO company handling the Pitney Bowes account, a leading US-based postage meter company, assisting clients primarily with customer master concerns such as account updates, client information management, billing address changes, account maintenance requests, and lease change of ownership processing. Consistently delivered clear, professional, and solution-oriented responses while adhering to company policies and service level agreements (SLAs). Adept at managing high email volumes, maintaining attention to detail, and delivering a positive customer experience across multiple industries.

Experienced BPO professional with a strong background in order and data entry, billing processing, and service scheduling across cable, data, and phone services, consistently maintaining high accuracy rates and ensuring smooth day-to-day operations. Skilled in managing escalations, order queues, and providing backend support to voice and chat agents, contributing to improved first-contact resolution rates and on-time service installations. Proficient in data verification, order management, error detection, and process compliance, consistently achieving a 99 percent accuracy rate while handling sensitive information with strict confidentiality.

Developed strong critical thinking and problem-solving skills through extensive BPO experience, handling complex concerns across multiple international accounts, carefully evaluating each situation, identifying root causes, and delivering accurate resolutions within SLA. Demonstrated sound judgment and attention to detail in processing customer master concerns, lease change of ownership, escalations, and order management, ensuring compliance with company policies while consistently minimizing errors and reducing backlogs. These experiences, combined with a proactive approach to continuously learning new CRM and AI tools, reflect a strong ability to think independently, adapt quickly, and make informed decisions in a fast-paced work environment.

Knowledgeable and experienced in using a range of industry-leading CRM tools, with hands-on experience utilizing Zendesk, Siebel, SAP CRM, Salesforce, and Oracle in a professional BPO environment. Proficient in navigating these platforms to manage customer accounts, process requests, track interactions, and deliver efficient and accurate resolutions to client concerns. Currently expanding my CRM expertise through continuous self-directed learning, actively developing proficiency in HubSpot CRM, Zoho CRM, Pipedrive, and Monday.com CRM, staying up to date with the latest tools and trends in customer relationship management to further enhance my capabilities and deliver greater value to future employers.

Developed a keen attention to detail through years of hands-on BPO experience, consistently maintaining high accuracy rates in order and data entry, customer master record management, and lease change of ownership processing, meticulously cross-checking information and identifying discrepancies to ensure error-free outputs. This precision, combined with proficiency in multiple CRM and AI tools, has been instrumental in delivering high-quality and reliable results in full compliance with company policies and standard operating procedures.

Developed strong communication skills through extensive BPO experience, consistently delivering clear, professional, and solution-oriented email correspondence to clients and customers across multiple international accounts. Adept at conveying complex information in a concise and easy-to-understand manner, ensuring clients are well-informed and satisfied with every interaction while maintaining a professional and empathetic tone at all times.

Knowledgeable and experienced in utilizing a range of modern AI tools, with hands-on experience using ChatGPT, Microsoft Copilot, Google Gemini, Grammarly, Meta AI, and Claude in both professional and personal capacities. These tools have been instrumental in enhancing productivity, streamlining workflows, improving written communication, and delivering faster and more accurate outputs in day-to-day tasks. Committed to staying ahead of the curve in the ever-evolving AI landscape, I am continuously expanding my knowledge and skills by actively learning and exploring Claude, Notion AI, and Canva AI, leveraging these tools to further enhance content creation, task organization, and overall work efficiency.

Experienced BPO professional with a strong background in order and data entry, billing processing, and service scheduling across cable, data, and phone services, consistently maintaining high accuracy rates and ensuring smooth day-to-day operations. Skilled in managing escalations, order queues, and providing backend support to voice and chat agents, contributing to improved first-contact resolution rates and on-time service installations. Proficient in data verification, order management, error detection, and process compliance, consistently achieving a 99 percent accuracy rate while handling sensitive information with strict confidentiality.

Demonstrated strong multitasking abilities throughout my BPO career, simultaneously managing order and data entry, handling escalations, processing customer master concerns, and coordinating service installations, all while maintaining high accuracy rates and meeting SLA requirements. Adept at prioritizing tasks, managing high volumes of email correspondence, and navigating multiple CRM and AI tools efficiently, consistently delivering quality results across multiple responsibilities in a fast-paced work environment.